Today, we are delighted to share the story of a distinguished customer from Kenya who recently placed an order for our carbonization furnace machine. This customer discovered our company through online search and engaged with our sales representative. Expressing interest in watching operation videos of our machines, our sales representative promptly provided videos showcasing the carbonization process using raw wood materials, as shared by other satisfied customers.
Given the customer's desire to carbonize their own wooden materials, we also shared insights gathered from successful transactions with other African customers. Furthermore, we sought to understand the customer's production volume requirements through effective communication.
Upon request, we provided a detailed quotation. While the initial price was slightly higher than expected due to production considerations, we offered a moderate discount to accommodate their budget. Our sales representative patiently and professionally addressed the customer's operational queries and clarified product specifications and operating procedures through video calls.
After thorough discussion and negotiation, the customer paid a 30% deposit. Subsequently, we began preparing the machine for shipment, maintaining continuous communication with the customer to update them on their shipment progress. Before shipment, we ensured transparency and satisfaction on the customer's end by confirming machine details and quality through shared images.
This successful transaction reflects our commitment to providing customized solutions, exemplary customer service, and fostering long-term partnerships with global customers.
