Today, we are excited to share a success story about a new customer from Kenya who recently placed an order for a plastic pelletizing machine with us. This customer found us through our website and promptly sent us an inquiry. After receiving the inquiry, our sales representative initiated a communication to understand their specific needs.
The customer informed our sales team that they required a pelletizing machine with a capacity of 200kg/h for recycling PP and HDPE materials. Additionally, they mentioned that they already had a crusher and a washing machine in their setup. To ensure we provided the best solution, our sales representative requested images of the PP materials they intended to recycle.
During our discussions, our sales team shared images and feedback videos from other African customers who had successfully used our machines. This piqued the customer's interest even further. After a thorough and detailed discussion, we proposed a machine configuration tailored to their production needs and provided a quotation.
The customer expressed strong interest in our machine but mentioned that due to the weakening exchange rate of the Kenyan Shilling against the US Dollar, their budget was tight. Understanding the situation and aiming to build a long-term relationship, we offered the customer a discount of $500 and included some free spare parts to sweeten the deal.
The customer was very pleased with this offer and immediately placed the order. Before shipping, we sent a video of the machine in operation to the customer to ensure transparency and satisfaction. Upon receiving the machine, the customer quickly put it into operation and was very satisfied with the performance. They even gave us positive feedback, which we greatly appreciate.
This successful transaction not only highlights our commitment to providing customized solutions and excellent customer service but also underscores our dedication to establishing long-term partnerships with clients worldwide.
