Project Process
In July 2026, the customer sent an inquiry to Shuliy with a relatively clear budget and production plan. After learning about the customer's poultry farm and requirements, we recommended two suitable equipment solutions and provided detailed quotations.
The customer asked many technical questions about the recommended machines, especially regarding production capacity and equipment quality. Our team responded promptly and provided detailed explanations to help the customer determine the most suitable production solution.
After sending the quotation, our sales team happened to be at the factory and immediately invited the customer to view the production site through video. During the video factory tour, the customer could see the actual machines and workshop environment while discussing technical questions with our team. As the customer was particularly concerned about machine quality and had a business partner involved in the project, we suggested creating a group chat for more efficient communication.
After the group was established, we learned that the customer was registering a new company and needed about one month to complete the process. We maintained communication during this period without putting unnecessary pressure on the customer.
In early August, the customer requested the invoice and informed us that he was ready to make the payment. The customer asked for a discount, so Shuliy provided a reasonable concession together with a clear quotation validity period. The customer accepted the offer and completed the payment.
Why the Customer Chose Shuliy
Customized Equipment Recommendations
Instead of simply providing a standard quotation, Shuliy recommended two suitable solutions based on the customer's budget, poultry farm, and expected production capacity. We also patiently answered the customer's technical questions throughout the negotiation.
Direct Factory Video Inspection
The video factory tour allowed the customer to see our actual workshop and equipment remotely. Real-time communication during the tour helped answer his concerns about machine quality and significantly increased his confidence in Shuliy.
Real Project and Factory Evidence
We also shared successful customer cases, customer visit photos, shipment records, and container loading photos. These real project materials helped the customer understand our manufacturing capability and international delivery experience.
Result
After approximately one month of communication and project preparation, the Swiss customer successfully purchased a 4×4 egg tray making machine with a brick kiln drying system from Shuliy. The project demonstrates how professional recommendations, transparent factory information, and continuous customer support can turn a new inquiry into a successful international order.
