Customer Background
The customer is from Mali and operates an agricultural company. As a new business project, the customer planned to invest in an egg tray production machine for self-use and selected a 3×1 egg tray machine based on the actual production requirements.
Customer Requirements
Equipment: 3×1 Egg Tray Making Machine
Application: Egg tray production
Customer Type: End user
Project Type: New business
Project Process
In early July, the customer contacted Shuliy through our website. After learning about the customer's business and production needs, we recommended a suitable entry-level egg tray machine and promptly checked the shipping cost to Mali.
The customer then requested a formal quotation and mentioned that a representative in China would contact us on his behalf. To help build trust, we shared real shipment photos and customer factory visit information. When the representative did not contact us as expected, we proactively asked for his contact details and provided our Chinese contact number.
After several communications, we contacted the representative and added him on WeChat. We confirmed his visit schedule and continued following up on the project.
On July 29, the customer's representative visited our factory in Zhengzhou. After discussing the machine details and price, the customer confirmed the cooperation and paid the deposit.
Why the Customer Chose Shuliy
Clear and Targeted Product Information
We introduced the machine through a combination of product images, technical information, and practical explanations, helping the customer better understand the equipment and production process.
Fast and Professional Communication
We provided quotations and shipping information promptly and continuously communicated with the customer's representative to keep the project moving forward.
Factory Visit and Reliable Local Support
The customer's freight forwarder had a company in Guangzhou and frequently traveled to Zhengzhou for business. The factory visit provided an opportunity to inspect the equipment directly and discuss the project face-to-face.
Reasonable Price
After several rounds of negotiation, both sides reached a reasonable price that met the customer's budget and helped finalize the order.
Result
After several weeks of communication, price negotiation, and factory verification, the Malian customer successfully placed an order for a 3×1 egg tray making machine from Shuliy. This case demonstrates the importance of timely communication, targeted information sharing, and reliable factory support in building trust with international customers.
