Customer Case: Plastic Pelletizing Line Delivered for a New Recycling Project in Morocco
Customer Background
The customer is a trading company from Morocco representing an end user entering the plastic recycling industry. The end customer already owned a blown film production line and planned to invest in a 150–200 kg/h plastic pelletizing line to recycle plastic waste and produce recycled pellets.
Customer Requirements
Capacity: 150–200 kg/h
Equipment: Plastic pelletizing line
Project Type: New recycling business
Project Progress
The inquiry was received in February. Since the customer's requirements were clear, Shuliy quickly provided a complete quotation for a 200 kg/h plastic pelletizing line.
During March, we discussed the machine configuration with the trading company and learned that the end customer already had experience in plastic processing. Although the customer needed additional time to find a suitable factory site, we maintained regular communication and prepared for long-term follow-up.
In April, the project requirements changed, and the end customer decided to purchase only the pelletizing section instead of the complete production line. We immediately updated the quotation and prepared a professional presentation document introducing our machine advantages, production capabilities, shipment cases, customer feedback, and factory photos, making it easier for the trading company to communicate with its customer.
In May, we provided the latest shipping cost and discussed payment terms. Although the customer requested a discount, our focus remained on offering the most suitable equipment and reliable service while negotiating a mutually acceptable payment solution.
By the middle of June, the customer issued the purchase order. After several discussions regarding the payment terms, the customer accepted our proposed TT + LC payment method. The proforma invoice was updated, and the project successfully moved to the payment stage.
Why the Customer Chose Shuliy
Fast and Professional Communication
As the customer was a trading company, prompt responses were essential. Our sales team replied quickly to every technical and commercial inquiry, allowing the trader to communicate efficiently with the end customer without delays.
Comprehensive Project Support
Throughout the negotiation process, we continuously shared factory production photos, shipment records, customer feedback, completed project cases, and customer visit photos. These materials demonstrated Shuliy's manufacturing strength and successful global projects, helping eliminate the customer's concerns and build confidence in our equipment.
Result
After approximately five months of continuous follow-up and technical support, the Moroccan customer successfully confirmed the order for the plastic pelletizing equipment. This project once again demonstrates Shuliy's commitment to providing professional solutions, responsive service, and reliable machinery for customers worldwide.
