Customer Background
A customer from Burkina Faso successfully purchased a 4x4 egg tray making machine equipped with a brick kiln drying system from Shuliy Machinery.
The customer is an experienced business intermediary who frequently conducts business in China and has established connections with local poultry farmers and livestock businesses in Burkina Faso. He saw an opportunity to invest in egg tray production, supplying paper egg trays to local poultry farms and other potential customers.
After several months of communication, factory inspections, and price negotiations, the customer finally confirmed the order and completed the payment in early November.
Customer Requirements
The customer initially contacted us in early August to inquire about an egg tray production line. He explained that the machine would be used for his own business, and that he had many friends engaged in poultry farming who could become potential buyers of the finished egg trays.
Based on his initial production requirements, we recommended and quoted our entry-level 4x4 egg tray making machine.
His main requirements included:
Machine Model: 4x4 Egg Tray Making Machine
Drying System: Brick Kiln Drying System
Application: Production of paper egg trays for poultry farms
Target Market: Burkina Faso and surrounding markets
The brick kiln drying system was selected as part of the production line to provide a suitable drying solution for the customer's project.
From Online Communication to Factory Visit
In early August, we began discussing the customer's raw materials, production expectations, and equipment requirements. We provided a quotation for the recommended machine and answered his technical questions with detailed explanations, product pictures, and videos.
On August 14, we arranged a video factory tour so that the customer could learn more about our production workshop, equipment structure, and manufacturing capabilities. During the conversation, he expressed his intention to visit China personally before purchasing the machinery.
In early September, we learned that the customer was actually acting as an intermediary for an end customer. The end customer's son planned to visit China to inspect the factory and requested an invitation letter for his visa application. We assisted with the invitation letter, although the document did not fully meet his expectations.
In mid-September, the intermediary also contacted us about flight arrangements and asked for assistance with booking his ticket.
On September 29, we welcomed the customer to our factory. During the visit, we showed him the egg tray production equipment and introduced the manufacturing process in detail. He also made a video call with the end customer during the factory tour, allowing both parties to see the actual machinery and discuss the project directly.
Price Negotiation and Successful Order
Throughout October, we maintained close communication with the intermediary regarding machine configuration, pricing, and invoice details.
The customer negotiated the price several times while waiting for the end customer to transfer the required funds. We remained patient and provided timely updates to help move the purchasing process forward.
In early November, the intermediary successfully received payment from the end customer and transferred the payment to us in RMB.
After months of communication and cooperation, the order for the 4x4 egg tray making machine with a brick kiln drying system was officially confirmed.
Why Did the Customer Choose Shuliy Machinery?
1. Timely Communication and Detailed Product Information
We responded promptly to the customer's questions and provided machine pictures, videos, and technical explanations. This helped him understand the equipment and production process more clearly.
2. Real Customer Cases and Manufacturing Strength
We shared multiple successful customer cases, along with actual machine pictures and factory videos. These materials helped demonstrate our manufacturing capabilities and experience in egg tray production equipment.
3. Video Factory Tour and Face-to-Face Communication
The online factory tour and subsequent in-person visit gave the customer a better understanding of our machines and production workshop. Seeing the actual equipment and communicating face-to-face helped build confidence and strengthen mutual trust.
Conclusion
This successful cooperation with our customer from Burkina Faso demonstrates the importance of professional communication, transparent factory inspections, and patient follow-up in international machinery sales.
From the initial inquiry in August to the final payment in November, Shuliy Machinery provided continuous support throughout the purchasing process. We look forward to helping more customers establish efficient and reliable egg tray production businesses with our egg tray making machines and customized drying solutions.
